COVID-19 CLIENT UPDATE
In light of the current situation, I thought I'd create a page to update all my lovely couples. I can only imagine how stressful this must be for you all and the uncertainty of the coming weeks and months. As some of you may know, I was planning my own wedding for June, so I share your anxiety/frustration at this time. I've just been told mine has to be postponed for now - oh well, what will be will be.
This current situation has affected my business drastically, and will have an effect on the wedding season this year. So where do we stand right now?
As a community, my fellow videographers are beginning to prepare for a very unusual wedding season. Everyone's rallying together 'emergency cover' groups to help each other and cover weddings in case any of us fall ill or are unable to attend rescheduled weddings.. If I do need to find cover, I will give you as much notice as I can. In such a case, your wedding would need to be filmed/photographed by another professional, but the edit and main storytelling of your day will still, of course, be done by myself.
If you do decide to rearrange your wedding date, I will do my very best to work with you to accommodate your new plans. I will simply move your deposit to the new date, and we can go from there. If we cannot find a date that I can move your booking to, you have a few options:
I'll commission one of my trusted photographers/videographers to capture your day in my absence. I'll complete all the editing to the same standard/style as per my website.
If you decide against the above option, you can cancel your booking, but my terms and conditions will apply (see below).
If you reschedule to 2021, I will not charge you 2021 prices and will happily offer you the agreed package at the agreed rate.
If your new wedding plans include a different venue, I will waive any travel expenses within 2 hours from Bristol.
My policy on cancellations
In terms of cancellations, my policy is as follows:
Here is the contract for reference - https://www.heatherbaileyweddings.co.uk/book
Should you reschedule?
I think it's important to say: It's okay if you don't know what you want to do just yet! I'm here to help, chat, cry to and generally curse the coronavirus.
As of recently, the government has restricted any unnecessary travel or social gatherings which has been upheld by local churches, registry offices, and wedding venues. So it's quite likely you won't have a choice in the matter (we didn't). None of us knows how long this will go on for and we're all just doing the best we can.
Will my business go bust?
I hope not! I just wanted to reassure all my couples that my business has no plans to close down. I've seen in Facebook groups a few part-time photographers 'call it a day' and cancel whatever weddings they did have. All my equipment has been paid for and absolute worse case scenario I will go drive for Deliveroo for a few months and then dust off my cameras ready for work. I have some editing jobs and with the new self-employed funding plans I will be fine. Even if my business downscales to part-time rest assured I will still be shooting, editing, and taking bookings. I don't mean to be dramatic, but if this virus sees my demise then maybe I won't be shooting anymore weddings! Fingers crossed none of these awful scenarios happen!
Some of my couples from April, May, June, and July, have already rescheduled their weddings to later this year/next year. In light of this I'm anticipating a few busier than expected months for me, which means the delivery of the final photos/film maybe longer than usual.
Hopefully, this has helped make things a little clearer and put your minds at ease somewhat. I'm here if you have any questions and promise I will do the best I can to help. If you have any questions, please do ask.
I hope you are all safe and your parents/grandparents are too. All fingers, toes and paws crossed this will all be over soon, and we can carry on as usual